Privacy Policy

Allergy Train is very committed to maintaining your privacy. The following privacy statement, provides you with details about what personal information we collect and how we will use that information. This statement may be updated from time to time, so we recommended that you check it regularly for any changes.


What information do we collect?

When you purchase from AllergyTrain if you use your credit card, it is processed by a secure egateway and your card details are sent directly to the bank. We do not have access to your card details at any point during the transaction.  Always look for https: in the address window as well as the padlock in the bottom right corner of your browser. These indicate that our site is secure. If you choose Paypal as the payment option, this is also secure and we do not have access to your credit details.


Other information we collect:

Customer name, address, contact numbers and email addresses.

Product sales data.

Pages visited.

Satisfaction responses.

Requested information and product responses from customers.

Information about your allergies and intolerances.


How will we use the information?

Allergy Train will not sell, rent or trade your personal information to a third party except if required by law or permitted under the Privacy Act, 1988. We may provide your name and address details to a 3rd party logistics agency and courier services providers as required to complete the delivery of your goods.


We may use the information provided to improve the content and products on our site, as well as to monitor stock levels and sales data. Within Allergy Train we have systems in place to protect your details from misuse.


We may also use the information to provide you with information about special offers, new products or to distribute a newsletter. From time to time we may contact you to find out how we can improve our site usability, look, product choice and information pages. We may also use sales information and information about your allergies and intolerances to lobby manufacturers for more suitable products or to make the community more aware of food hypersensitivity. You can opt out of this at any time by sending a return email with “unsubscribe”  as the subject heading.


If you wish to view or change your details, you can log into the members area and update the information there.


How To Contact Us

Email is our preferred contact via  or alternatively you can phone (03) 8317 8565 or fax (03) 8317 8567.